DELIVERY INFORMATION
We pride ourselves in handling your orders quickly, with most in-stock items dispatching within 24 hours of ordering; however, some orders may take up to 48 hours to process. Should any unforeseen delay occur, you will be notified within 10 days of placing your order.
Where do we deliver?
| UK | Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands, UK Mainland | Europe | Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland |
Delivery methods & costs
| Destination | Courier | Cost | Timeframe | |
|---|---|---|---|---|
| UK | ||||
| Standard using Hermes | £5.00 | €6.00 | 3-5 business days (Monday to Saturday) | |
| Express using DPD(UK Mainland only) | £8.00 | €10.00 | 1 business day Next day (When ordered before 2 p.m., Monday to Thursday) | |
Information for U.K. deliveries:
- We deliver from 9.30 a.m. - 5.30 p.m., Monday to Friday (excluding Bank Holidays) and from 9.30 a.m. - 1 p.m. on Saturdays.
- We aim to dispatch orders placed before 10 a.m. on the same day.
- Orders are shipped only between Monday - Friday, excluding Bank Holidays.
- Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
Within Europe
| Destination | Courier | Cost | Timeframe | |
|---|---|---|---|---|
| Zone 1 Austria, Belgium, Ireland, Netherlands, France, and Luxembourg | DPD | £8.00 | €10.00 | 2-3 business days |
| Zone 2 Italy, Czech Republic, Slovakia and Spain Mainland | £10.00 | €12.00 | 3-6 business days | |
| Zone 3 Finland, Portugal, Denmark, Sweden, Poland, Hungary, Estonia and Slovenia | £14.00 | €17.00 | ||
| Zone 4 Greece, Bulgaria, Latvia, Lithuania, Romania | £26.00 | €30.00 | ||
| Germany | Hermes | £5.00 | €6.00 | 3-5 business days |
| Other Norway, Switzerland, Malta, and Cyprus | DPD | £32.00 | €38.00 | 6+ business days |
Information for international deliveries:
- Express delivery is not available within Europe.
- A signature will be required upon delivery. A card will be left to rearrange delivery should no one be home.
- Please be aware that customers are responsible for payment of any local customs duties.
- Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
- Unfortunately we are currently unable to dispatch orders to any international location outside of Europe, or to any BFPO or P.O. Box addresses.
- Please note that not everything we sell online is eligible for international delivery, for reasons connected with logistics, legalities and warranties. This includes all furniture, flammable liquids e.g. nail varnish, and glass e.g. lamps and mirrors.
How to track your order
You'll find a link to do this on your dispatch confirmation email. You can also check your order status by signing in to your account.
Alternatively, you can visit the following sites to track your order:
- UK Standard Delivery - Hermes
- UK Express Delivery - DPD
- European Delivery - DPD ( Hermesfor Germany-bound orders only)
Furniture, chandeliers and oversized items
As delivery methods, timing and fees vary item to item; please refer to our product pages for delivery specifics.
- Most furniture and chandeliers will arrive within 1-2 weeks and are delivered using a furniture courier service.
- Delivery hours are between 8 a.m. and 5 p.m. GMT, Monday to Friday, excluding Bank Holidays.
- Please note that express delivery methods are unavailable for oversized items.
The delivery company handling your order will call to schedule your appointment. Rest assured all oversized items will be handled with care, as our delivery fees include the following: door-to-door services, courtesy of two handlers; indoor/upstairs placement, unpacking, debris removal and assembly.
Anything else you'd like to know?
Contact us or call 00800 0026 8476 and we'll be happy to help.
RETURNS & EXCHANGES
If you are not satisfied with your U.K. bought purchase for any reason, please let us know so we can take care of you.
At this time, our U.K. stores are unable to accept returned merchandise from our U.S. stores and anthropologie.com orders. Likewise, our stores in North America are unable to accept returns of items purchased in Europe.
Our policy
When you buy something from us, we hope you love it.
However, should you change your mind (it happens to the best of us) we’ll be happy to offer you a refund within 90 days for Europe-bought full-price items excluding earrings, cosmetics, and lingerie which are non-returnable. Sale items can be returned by post or to our stand-alone stores within 14 days.
Be sure to return your items in their original condition and bring your receipt with you too. This right of exchange or return is in addition to your legal rights as a consumer, which is unaffected.
Returns by post
Please complete the 'return reason' section on the reverse of the packing slip, detailing each item, quantity and why you are sending the item(s) back. Place this form in the parcel, along with your items. If you have a returns label, please attach it to your package.
If you do not have a returns label, please send your goods to:
- Anthropologie Europe - Returns
- 1 Spire Road
- Rushden
- Northamptonshire
- NN10 0FN
We recommend that you send your package using a secure or traceable method – such as Royal Mail’s Recorded Signed For Delivery – and that you keep your proof of postage.
Returns to stores
You may also return any items purchased online to our London or Edinburgh stores. To do so, you must bring along either the packing list from your parcel or the dispatch email you received when it was delivered.
Unfortunately we cannot process store-bought returns at our warehouse. Please return your items to the store where you made the purchase or to the store closest to you. Our U.K. stores are also unable to accept returned merchandise from our U.S. stores and anthropologie.com orders. Likewise, our stores in North America are unable to accept returns of items purchased in Europe.
Anthropologie stores are only able to issue store credit, or perform exchanges for items purchased through PayPal.
Please note: Our Selfridges concession is unable to process refunds or exchanges for items purchased on the Anthropologie website
Returning a gift
If you have received a gift from Anthropologie and you are not happy with it, you are more than welcome to return it to us. You can do so via post using our label provided. Alternatively, feel free to exchange the item at one of our stores. If you are returning your parcel via post please complete the returns form on your packing slip making sure you select ‘09 returning a gift’ as your reason for return. The amount paid for the item will be credited to your Anthropologie account, so please make sure you sign up online before returning your gift. Please note this credit may only be used online via your account.
Alternatively, if you would like the sender's account to be credited for the gift please follow the standard return instructions including the reason for return codes 01-08. If you need assistance, please contact us, or call 00800 0026 8476, 24 hours a day Mon-Fri, 9a.m.-6p.m. GMT Sat & Sun.
Processing your refund
Once your return has been received at our warehouse, we will send you an email to let you know we got it and that your refund is being processed. Most returns will process in approximately two to three weeks, depending on how you send your items back to us.
On occasion, some returns may take up to 28 days to be processed. Your refund will be credited back to your original method of payment within approximately two days of being processed. It may take up to two billing cycles for the credit to appear on your credit card statement.
Please note that we are unable to issue refunds to expired bank cards – in this instance, we will issue the amount paid to you as online or store credit. Our delivery charges are non-refundable, and Anthropologie is not responsible for delivery fees or lost returns.
In order to process your return we ask that:
- Swimwear and intimate apparel must be returned unworn and with the original packaging and tags in place.
- Shoes must be tried on a carpeted surface until you are certain you are keeping them.
- In the interests of hygiene cosmetics and pierced earrings cannot be returned.
Exchanges
Should you wish to exchange an item, please email us or call 00800 0026 8476, 24 hours a day Monday to Friday, 9a.m. – 6p.m GMT. and we will organise a freepost label to be sent to you so that you can return your item at no extra cost. We’ll also place a new order for you – don’t worry, you won’t need to pay postage again. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for U.K. orders.
Alternatively, you can return your items to our store and choose new ones. Don’t forget to bring your packing list or dispatch email.
Furniture
Furniture can be returned within 30 days from the date of delivery for a full refund. After 30 days, Anthropologie will replace any manufacturer defect for up to one year.
PayPal orders
When returning items purchased through PayPal, items must be returned via post to our warehouse in order to receive a refund to your PayPal account. Anthropologie stores are only able to issue store credit, or perform exchanges for items purchased through PayPal.