FREQUENTLY ASKED QUESTIONS

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

This will make your Checkout process much easier. When you sign in and register with our site for the first time you can create your account information page which details your contact, delivery and payment information. Once entered, your details will be stored in your account and you will not have to re enter them again when you make your next order. You are able to track your order status and order history. You can access you account information at any time and edit any of your account details.

We use your email address as our means of identifying you. This is the address your registration will be stored against

We accept most major credit/debit cards.

When entering your card details please ensure that you check the following:

• You have entered the correct card type (eg Mastercard, Visa, Switch)
• You have entered the card number correctly (the card number is the longest number shown on the card)
• You have used the correct cardholders name
• You have entered the expiry and valid from dates correctly

If you experience problems with entering your payment details please do not hesitate to contact our Customer Services team.

Switch Cards and Issue Numbers - When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

If you have a promotional voucher/coupon which entitles you to discount off your order, you can enter this on the order summary page which is the final page before you place your order.

Click on the 'Redeem a Promotion Voucher' button on this page and enter the code. Any discount that is applicable will then be applied to your order and show as a discount.

Please check the conditions of your voucher if it does not appear to work on your order as some have special conditions.

The security code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions. Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.

How to find your CVV2 number:

Most credit/debit cards have a three digit CVV2 number on the back of the card, after the card number in the signature strip. The CVV2 number is four digits on American Express cards, where it appears on the front of the card at the top right.

IF YOU CANNOT READ YOUR CVV2 NUMBER, YOU WILL HAVE TO CONTACT THE CARD ISSUER.

There is a link to track your order status on the dispatch confirmation email.

You can also check your order status by signing into your account on anthropologie.eu.

Alternatively, you can visit the following sites to track your order.

Please note that by clicking on the Hyperlinks (both on anthropologie.eu as well as your despatch note) you will be changing sites to the Royal Mail Group or the DPD plc Website.

UK STANDARD DELIVERY - Royal Mail

UK EXPRESS DELIVERY - Interlink Express

EUROPEAN DELIVERY - DPD

If you are having trouble tracking your order, you can contact us via:

Email: service@anthropologie.eu

Unfortunately Gift Cards are currently not available online. You can however purchase a Gift Card in any of our UK stores for use in the stores only.

Unfortunately we are unable to cancel any orders once the order has been placed. You can refuse the delivery or send the goods back to us for a full refund.

Unfortunately we are unable to change the delivery addresses for parcels to be dispatched once the order has been placed. Please note, any changes you make to your account after an order has been placed will not take effect.

Yes. You are able to add multiple delivery addresses in your online Anthropologie Account.

We cannot process store-bought returns at our warehouse. Please return your items to the store where you made the purchase or to the store closest to your home.

You may also return any items purchased online to one of our UK stores. To do so, you must bring along either the packing list from your parcel or the despatch email you received when the goods were shipped.

We cannot process exchanges at this time. The original item(s) must be returned and a separate order placed for any new merchandise; placing the new order at the same time as you send the return will ensure that you receive the item(s) you desire.

If you have received a Gift from Anthropologie and you are not happy with it, you are more than welcome to return it to us. You can return it via post using our return label provided or alternatively you can exchange the item in one of our UK stores.

If you are returning your parcel via post please complete the returns form on your packing slip making sure you select 'Returning a Gift' as your reason for return. The amount paid for the item will be credited back onto your Anthropologie Account.

Please note this may only be used online through your account and will automatically be deducted from your next purchase. Alternatively, if you would like the senders account to be credited for the gift please simply follow the standard return instructions.